Wrongful Credit Card Charge- The City of Fostoria

Hello,

I am reaching out on behalf of the City of Fostoria. On 07/09/25, our company credit card was charge by Jotform in the total of $250.97 however, we only utilize the free version of jotform so we believe that this is a mistake. Please contact me at 419-435-8282 ext. 103 to speak over the phone. Thank you.

Madison Stearns

Administrative Assistant

City of Fostoria, OH.

Hi Madison,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

We understand your concern about the charge despite using the free version. We will look into this issue for you.

Could you please provide any additional details or the email associated with your Jotform account? This will help us investigate the charge more quickly.

We appreciate your patience and will work to resolve this as soon as possible.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Madison,

I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

The charge was posted to our account on 97/09/2025 and was for $250.97

Hi Madison,

I’ve just heard back from our relevant team. After further checking, we found that the charge was made to an account with the username jamesonb_jamesonb. Could you check if this username is familiar or associated with your organization?

Keep us updated and let us know if you need any more help.