Urgent Support Required – JotForm iFrame Loading Issue on Website

Dear JotForm Support Team,

We have integrated JotForm across all our websites using iFrame embed code. While everything was working perfectly earlier, we have recently started experiencing issues with the forms not loading properly.

Occasionally, the forms fail to load on the web pages. In some cases, reloading the page multiple times causes the form to appear, but this is inconsistent. The issue is particularly noticeable on iPhones, where the forms often do not load at all.

This problem began only recently and is now affecting our business operations.

We kindly request your urgent support and an update on this matter.

Thank you,

Hi Ebrahim,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the iFrame loading issue on your websites, this can sometimes occur due to browser or device-specific restrictions, especially on iPhones. To help resolve this, please ensure you are using the latest iFrame embed code from your form's Publish > Embed > iFrame section. Also, check if your website or browser settings might be blocking external iFrame content.

If the problem persists, consider using the full source code embed option for better control and compatibility.

Give it a try and let us know how it goes.

Best regards,
Jotform Support

Hi Ebrahim,

Thanks for reaching out to Jotform Support. I understand that your embedded forms using the iFrame code aren’t loading consistently. Let’s go through a few steps to help narrow this down:

1. Please make sure you’re using the most recent iFrame embed code from Publish > Embed > iFrame. Replacing the code with the latest version can often resolve loading conflicts.
   
   
2. Clear your website’s and browser’s cache and test again, as cached scripts sometimes cause loading delays.
   
   
   
   
3. Check if any content blockers or security settings on your site might be preventing the iFrame from loading.

If the issue continues, could you share the form link and the URL of the webpage where it’s embedded? This will help us test it directly and escalate it to our developers if needed.

Give it a try and let us know if you need any other help.