Dynamic QR Code Not Generating QR

  • Vos_Ian
    Asked on August 6, 2025 at 6:26 AM

    Good day,


    Just need some help with the Dynamic QR code on a form.

    It's is not generating a .png picture on the backend in Google forms or in the Jotform portal

    Jotform Thread 29781881 Screenshot
  • Nazlı
    Replied on August 6, 2025 at 6:44 AM

    Hi Ian,

    Thanks for reaching out to Jotform Support. I understand you’re having trouble with the Dynamic QR Code on your form not generating a .PNG image. Let’s try a quick fix that usually helps with widget-related display issues.

    Sometimes the widget doesn’t refresh properly after edits. You can try removing the Dynamic QR Code widget and adding it back to your form. Before removing it, make sure to take note of the current settings so you can easily reconfigure them afterward.

    Give it a try and let us know if you need any help.


  • Vos_Ian
    Replied on August 6, 2025 at 6:49 AM


    Hi Nazli,


    Thank you. Even with just a very simple new form it is not working:

    https://form.jotform.com/252172712869059


    Dynamic QR Code Not Generating QR Image 1 Screenshot 20

  • Sheena JotForm Support
    Replied on August 6, 2025 at 7:44 AM

    Hi Ian,

    I cloned your form and was able to replicate the issue with the Dynamic QR Code widget. When I looked into the widget settings, I noticed that you added First Name, which is not a field label in your form. You can replace it with Name instead to match the actual field label.

    Dynamic QR Code Not Generating QR Image 1 Screenshot 30

    If you want to specifically add the first name, consider replacing the Name field with a separate Short Text field labeled First Name. This will allow the widget to correctly generate the QR code based on the proper field.

    Result:

    Dynamic QR Code Not Generating QR Image 2 Screenshot 41

    Let us know if you need any other help.

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