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KiranAsked on August 6, 2025 at 3:29 AM
Hi Support,
I’m encountering an issue while passing the Contact ID from one form to another in JotForm. Instead of receiving the actual value in the target form, the field displays the parameter as-is. I’ve attached a screenshot for your reference.
This is our first form :- https://eu.jotform.com/build/252043356893057
Second form :-https://www.jotform.com/252166261589464
Here is the URL we are passing :-https://www.jotform.com/252166261589464?target_contactId={Source_ContactId}
On Page 1 of the source form, we capture the Contact ID. Then, on Page 3 ('Cross Order Form'), we use the URL above to redirect and prefill the target form. However, the Contact ID is not appearing correctly in the target form. I have attached the screenshot.
Could you please advise if we're missing any step or if the field setup needs adjustment? Please reply asap.
Thanks,
Kiran
Email:- (kiran@shonet.co.uk)
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Eliza JotForm SupportReplied on August 6, 2025 at 3:50 AM
Hi Kiran,
Thanks for reaching out to Jotform Support. I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:
Can you take a screen recording of how the results are going on your end, so we can have a better idea of what's happening? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.
After we hear back from you, we’ll have a better idea of what’s going on and how to help.
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War_WidowsReplied on August 6, 2025 at 6:46 AM
Hi Eliza,
Thank you for your quick response. We’ve resolved that issue using a different approach.
However,
I’m now facing another issue with this form:https://form.jotform.com/252166261589464I'm passing the Contact ID and expecting the form to populate the First Name, Last Name, and Address fields based on it, but the values are not being populated.
Additionally, since we're passing the Contact ID from one form to another, I want to prefill the values based on that Contact ID.
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Afzal JotForm SupportReplied on August 6, 2025 at 7:46 AM
Hi Kiran,
I’ve gone ahead and moved your other question to a separate thread to keep things tidy, and someone from our Support Team will help you out with it here.
Let us know if you have any other questions.
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