L'Assistente IA non segue le indicazioni date nella sezione Addrestra il tuo agente

ho addestrato un agente e in fase di addestramento è perfetto. faccio la stessa domanda al bot e non funziona. perchè?

Il bot si chiama michele

Hi infosubitopensione,

Thanks for reaching out to Jotform support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, Can you explain a bit more about the issue, so I can get a better idea of what's happening? Or, if you can share with us a screen recording of what’s happening so we can try to replicate it on our end. You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Also, to provide you with the most effective suggestions for your AI agent, our team would like to clone your AI agent along with its associated knowledge base. This replication allows us to mirror your unique environment and craft a solution that’s perfectly suited to your needs. We guarantee that your data will be treated with the highest level of security and confidentiality, and will only be used to help enhance your experience. After your issue is fully resolved, the cloned AI agent and its data will be deleted.

Can you confirm that we have your permission to go ahead with this process? Should you have any questions or concerns, feel free to reach out.

Once we hear back from you, we'll be able to move forward with a solution.

Ciao Lara, va benissimo usare google translation e avete la mia autorizzazione a clonare l'agente e la sua knowlange base.
Il mio problema è che io ho addestrato l'agente a darmi un tipo di risposta per tabelle e dare dei link a supporto, ma non funziona.
Questo è quello che gli ho scritto di fare e cosa mi ha dato come risposta nella fase di training:

questo è quello che ho ricevuto come risposta se chiedo all'agent quando è live:

Buongiorno infosubitopensione,

Ho clonato e testato il suo Assistente IA e ho potuto notare il problema da lei descritto. Dunque, ho creato un ticket e l'ho inoltrato ai nostri sviluppatori. Anche se non sappiamo esattamente quando sarà risolto, torneremo su questa discussione non appena avremo un aggiornamento in merito.

Grazie per la pazienza e la comprensione, lo apprezziamo molto.

Grazie Vincenzo, quindi clonando e testando l'assistente IA ha rilevato le stesse identiche problematiche?

Hi infosubitopensione,

That is correct. My colleague Vincenzo has already forwarded this thread to our Developer Team to further investigate this issue. Once we get an update from them, we will let you know via this thread.

Let us know if there’s anything else we can help you with.

Buongiorno, quali sono le tempistiche per un feedback da parte degli sviluppatori?

Hi infosubitopensione,

Our average response time varies depending on the number of users requesting support. We provide assistance 24/7 and generally aim to resolve user issues within a few hours. In spite of that, for more complex matters such as this one, it may take longer to conduct a thorough investigation and provide a definitive solution. We will update you as soon as we have any relevant news.

We really appreciate your patience and understanding while we look into this.