Unable to see my forms when logging in through iOS

  • management@puertoviejomanagement.com
    Asked on August 1, 2025 at 12:59 PM

    I can any see my forms when logging in through iOS, both app and browser

  • Podo: Support AI Agent
    Replied on August 1, 2025 at 12:59 PM

    Hi,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    If you can't see your forms when logging in through iOS, either on the app or browser, try these steps:

    1. Log out from your account.
    2. Clear your browser cache and cookies if using a browser.
    3. Log back in and check if the forms appear.
    4. If the issue persists, try using a different browser or internet connection.

    Give it a try and let us know how it goes.

    Let us know if you have any other questions.

    Best regards,
    Jotform Support

  • Shane JotForm Support
    Replied on August 1, 2025 at 1:09 PM

    Hi management@puertoviejomanagement.com,

    As I mentioned in our live chat, I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

    Thanks for your patience and understanding, we appreciate it.

    Unable to see my forms when logging in through iOS Image 1 Screenshot 20

  • Patrick Product Triage Specialist
    Replied on August 6, 2025 at 2:45 AM

    Hi Management,

    Thanks for your patience and understanding while we are looking into this. While logging into Jotform, instead of your email address, could you try logging in via your username.

    The username for the starter account with your email addresses is "L*sS**nosPuer**Vi*jo". On the login page, instead of your email address please try to put in this username and login with your password. If you don't know your password or remember it, you can simply reset the password with the username as well.

    Give it a try and let us know how it goes.

  • Lo Suenos
    Replied on August 6, 2025 at 7:08 AM

    You are amazing. It worked. Thank you soooooo much.

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