How to Update Email Address (

Hello! I hope that you are doing well!

I am trying to update the email address for the JotForm account, but when I do so I get a message saying that the email address is already associated with another account. At some point in the past, I accidentally logged in with Google trying to get into the account (which created an account with my email address). I deleted the Google JotForm account a few days ago, but I am still getting the message saying that my email address is still associated with another account. Will I be able to change the email address to that email address?

I hope this makes sense!

Thank you for your time!

Hi Knightdale,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding your issue with updating your email address, Jotform requires each account to have a unique email address. If you see a message that your email is already associated with another account, it means that email is still linked to an existing account, even if you deleted the Google-created one.

Unfortunately, you cannot use the same email address for multiple accounts. You will need to use a different email address for your account update.

Let us know if you have any other questions.

Give it a try and let us know how it goes.