Why does my form say add a connection to collect payments

When I look at my payments, I have a Square Connection that says in use but the exclamation point is still active on my sheet. Why?

Thanks

Hi Troy,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The exclamation point on your payments sheet despite having a Square connection marked as "in use" usually indicates an issue with the payment connection setup or status. It might be due to incomplete setup steps, such as not fully verifying your Square account or a connection glitch.

Here’s how to check and resolve it:

1. Verify your Square account status: Make sure your Square account is fully activated and verified in the Square Dashboard.
2. Reconnect the Square payment gateway: In your form's Payment Settings, disconnect and then reconnect your Square account to refresh the connection.
3. Check the payment mode: Ensure you are using the correct mode (Live Mode for real payments, not Test Mode).

If these steps are correctly done and the issue persists, it could be a temporary sync issue that might resolve after some time.

Give it a try and let us know how it goes.

Best regards,
Jotform Support