Getting an error message when logging in

Hi,

I have tried logging in this morning and it is just saying an error occured.

I have cleared cache and cookies tried a different browser and reset password but still saying it.

Can you help please?

Hi Thomas,

Thanks for reaching out to Jotform Support. I've gone ahead and flushed your login attempts, can you try to log in again? If the same thing happens again, can you try to clear your browser caches, then log out and log back in to your account? Can you also try it on a different browser?

Can you also share with us as screenshot of the error message you're getting? Let me show you How to Post a Screenshot to Our Support Forum:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

Keep us updated and let us know how it goes.

Hi there it doesnt seem to have fixed the issue still can t login.

Hi Thomas,

Can you try first my suggestions above? Can you tell us what browser you're using?

Keep us updated and let us know how it goes.

Hi there,

It is still not working on Microsoft Edge or Chrome.

Tom

Hi Tom,

I flushed your login attempt to see if that helps. If you have VPN, can you try to disable it and log in again?

Give it a try and let us know how it goes.