me désabonner

Vous annoncez la gratuité mais vous prélevez 59.95€ c’est pour moi du vol

Pour vous désabonner, voici comment faire :

• Connectez-vous à votre compte Jotform.
• Allez dans la section « Facturation » ou « Abonnement ».
• Trouvez l'option pour annuler ou résilier votre abonnement.

Cela arrêtera les prélèvements futurs. Si vous avez besoin d'aide pour trouver cette option, je suis là pour vous guider !

HI Michel,

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your Jotform account and I confirm that your account is not associated with any payment. If you can share with us the following information, we can help you located your paid account and take necessary actions:

1. Last 4 digits of the credit card:
2. The expiration date of the card:
3. Type of card (AMEX, Visa, etc):
4. Transaction date:
5. Amount charged: 

Once we heard back from you, we'll be able to help you with it.