Cancel Plan

I no longer want a subscription to this platform.

thanks

Hello Peggy,

Thanks for reaching out to Jotform Support. I checked your account and could see that it is now cancelled, which means that your plan will automatically end on July 9, 2025, and you will not be charged again.

Users can easily cancel their subscription, but they will need to do it on the desktop version of Jotform, as it’s not yet available on the mobile app. Let me show you how they can do it, but remember, it is already done for your account:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.