Not receiving Notification Emails

Hello,

I used to receive an email notification whenever someone filled out our English Transfer Credit Request form and selected "I don't know" to the question "What type of course is this?" When someone selects that answer on the form, the form needs to be routed to me for next steps. For some reason, I stopped getting email notifications, and, as a result, missed a bunch of forms that were submitted by individuals who selected that particular answer on the form.

Any assistance is greatly appreciated!

Thank you,

Laura

Hi Laura,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It sounds like your email notifications for the English Transfer Credit Request form stopped working when the option "I don't know" is selected. Here’s how you can troubleshoot this:

1. Check the Notification Email Settings: Go to your form's Settings tab, then Emails. Edit the notification email and ensure the recipient email is correct and the notification is set to trigger for the specific condition.
2. Verify Email Routing in Workflow: Confirm that the workflow routing is properly set to send notifications to you when that answer is selected.
3. Check Spam and Bounce List: Look in your email spam/junk folder and mark Jotform emails as not spam. Also, check your Jotform account settings to ensure your email is not on the bounce list.
4. Whitelist Jotform Email Addresses: Add noreply@jotform.com and noreply@formresponse.com to your email whitelist to improve deliverability.
5. Test the Notification: Submit a test form selecting "I don't know" to confirm if the notification is sent correctly.

If these steps don’t resolve the issue, you may want to review the workflow setup or consider using SMTP settings to improve email delivery.

Give it a try and let us know how it goes.

Hi Laura,

As mentioned by our Podo AI support, can you check the spam and trash folders of your email inbox to see if the Notification Emails are in there? Also, can you try whitelisting Jotform's domains and IP addresses on the email settings?

Once we hear back from you, we'll be able to help you with this.

Hi Gian,

I think I figured it out. I'm not sure what happened, as the flow was working seamlessly until recently. There were no Notification Emails in my spam or trash folders, so I just edited the work flow a bit, which I believe has resolved the problem. Thank you!