I don't see the Thank You Page option under Form Builder Settings

I need to customize the thank you page but I don't see the Thank You Page option under Form Builder Settings.

Hi Katy,

I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

If you don't see the Thank You Page option under Form Builder Settings, here’s a quick way to customize it:

1. Go to the Settings tab in your Form Builder.
2. Click on the Thank You Page option on the left side.
3. Choose to either show a Thank You message or redirect to an external link after submission.

This option lets you fully customize the message or redirect users to a specific URL after they submit your form.

Give it a try and let us know how it goes.

Hi Katy,

Thanks for reaching out to Jotform Support. Can you try to clear your browser's cache to refresh the page? If the issue persists, I suggest trying to open Jotform in different browsers, such as Firefox, Edge, Safari, or Incognito mode to rule out any browser-related conflicts.

You can also take a screenshot of your screen not showing the Thank You Page option and send it to us. We’ve got a guide here that’ll show you how to do that.

For now, I checked on Jotform and it appears to be working properly on my end. Check out the screencast below: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. In the menu that opens on the left side of the page, click on Thank You Page.

Keep us updated and let us know if you need any more help.