Subscription Renewal Billed at Full Price After Initial Discount Expired

Hi. I just got billed for my subscription and it’s doubled in price from last year. I need to talk with someone about this immediately. Thank you, Senna Stockler

Hi Senna,

Thanks for reaching out to Jotform Support. I reviewed your account and found that the difference in your current charge compared to when you first subscribed to the Bronze Plan is due to a promotional discount you received during your initial year. Specifically, you were granted the Regular Fifty Bronze Yearly Discount of $174.00 USD.

Note that this discount was only valid for the first year of your subscription. As a result, when your plan renewed, it did so at the regular, full price without the initial discount applied.

Reach out again if you have any other questions.

That's way too high of a price to be able to justify the services. I would like to cancel my subscription as well as receive a full refund for the amount of $440.64 since I originally signed up for a much cheaper membership, had I known the price was going to increase so much I would have cancelled the services before the subscription renewed. I received no emails or notifications about the membership price increase and am very unhappy with the lack of transparency.
Senna Stockler
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Hi Senna,

To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

Regarding the pricing, just to clarify, the base price of the Bronze Yearly plan is $408.00, excluding tax. However, for new users who subscribe to an annual plan, we offer a first-time discount, which is the $174.00 applied to your first invoice. You can check your invoice for full details. It’s easy to Check Your Invoices. Let me show you how:

1. Log in to your Jotform account, and then go to the Billing tab.
2. Now, in the table of invoices, click on an Invoice ID to open it in a new tab.
3. To download an invoice as a PDF, click on a Download icon on the right.

Let us know if you need any more help.

Hi Senna,

Thank you for reaching out. I understand that the cost of your recent renewal may have come as a surprise, especially since it was higher than your initial payment. This is because the discount applied to your first invoice was a one-time offer and is not automatically carried over to renewals.

That said, we truly value you as a customer and want to make this right. We’d be happy to extend that discount once more as a gesture of appreciation. This means $174 will be refunded to your original payment method, and you can expect to see the credit reflected within 5–7 business days.

Looking forward to your confirmation so we can proceed accordingly.