Sign Document: Assistance Needed to Update Signer’s Email Address

Hello,
how can i change the email address of one of the people that need to sign my document. They are not receiving the lease for them t sign so i want to try to change their email address.

Hi Attorneys,

Thanks for reaching out to Jotform Support. Let me help you with that:

To change the email address of a signer in your document, you will need to update the recipient's email before sending the document for signing. Unfortunately, once the document is sent, you cannot change the signer's email directly. You would need to cancel the current signing request and resend it with the correct email address.

If you want to add additional recipients to receive a copy of the signed document, you can use the CC Recipient option in the Send tab before sending.

Give it a try and let us know how it goes.

Hi Attorneys,

If you need to update a signer's email address, make sure to do so before sending out the document for signature. Once the document has been sent, the signer's email can no longer be modified directly. In that case, the best option would be to cancel the current request and create a new one with the updated email information.

Also, if you’d like others to receive a copy of the completed document, you can include their email addresses using the CC Recipients feature found under the Send tab prior to sending the form. Let me walk you through it:

1. In Sign Builder, in the green navigation bar at the top of the page, click on Send.
2. Next, navigate to Options tab and add the email in CC Recipients.

Feel free to reach out again if you have any questions or if we can help you in any other way.