Page disappears

  • mrsbriannaharn
    Asked on July 8, 2025 at 5:23 PM

    Each time I try to edit a lower section on my form or go to the publish page to edit the link, the page goes clear. I try to re-load it and takes me back to the same page, not allowing me to edit. If I try to go back, it takes me all the way back to the main-home page as well. I've tried a few different browsers and tried re-signing in.

    Jotform Thread 28781821 Screenshot
  • Elson
    Replied on July 8, 2025 at 5:28 PM

    hello mrsbriannaharn

    A few other things you can try out.

    1. Clear your form cache by going to your My Workspage page, click on your profile, click settings, and then the clear cache under the Form Cache section.
    2. Try using a different device or network to rule out any local issues.
    3. Make sure your browsers are fully updated.
    4. Last thing, try duplicating the form and see if the issue is still there.

    If none of those work, reach out again and a Jotform Support member can take a deeper look at what's going on.