I would like to can cancel my subscription but I do not know how.

  • christicefalu
    Asked on July 8, 2025 at 4:13 PM

    I would like to can cancel my subscription but I do not know how.  

  • Podo: Support AI Agent
    Replied on July 8, 2025 at 4:13 PM

    Hi Christi! To cancel your subscription, you can go to Billing and select the Change Plan option below, then choose the Starter (Free) plan and follow the instructions. Would you also like assistance with a refund? Let me know if you need any more help!
    Change Plan

  • Gaud JotForm Support
    Replied on July 8, 2025 at 4:42 PM

    Hi Christi,

    Thanks for reaching out to Jotform Support. I've noted that you've already tried to cancel your subscription, and that's why your account is scheduled to be downgraded on the 10th February 2026. So, until that time you can use your Bronze yearly plan, and after that your account will be set back to the Starter plan.

    Let us know if you need any other help.