How can I add a confirmation field for the user's SSN that checks if it matches the original SSN input, and shows an error if they don't match?

  • Avalos_jose
    Asked on July 8, 2025 at 1:00 PM

    I need a box where if the original number does not match the reconfirm box it errors out. Its so the user confirms their SSN.


  • Kris JotForm Support
    Replied on July 8, 2025 at 1:21 PM

    Hi Avalos_jose,

    Thanks for reaching out to Jotform Support. Collecting Social Security Numbers (SSN) is allowed on Jotform, but only if best security practices are applied. This entails utilizing SSL and Encrypted Forms features to guarantee the secure handling and safeguarding of confidential data.

    It is essential to recognize that Jotform prohibits the collection of specific sensitive details, including credit card information and login credentials. The form owner bears the exclusive responsibility for ensuring adherence to any pertinent data protection and privacy regulations governing the gathered sensitive information.

    You'll also need to add Terms & Conditions to have the user agree to provide the sensitive information and an e-signature field.

    Are the above conditions already met on your form? If yes, can you share the URL of the form you're working on? I've shared the steps to get the form's link:

    1. In the Form Builder, go to the Publish tab.
    2. Under the Quick Share, click the Copy Link button below the form's link.
      How can I add a confirmation field for the users SSN that checks if it matches the original SSN input, and shows an error if they dont match? Image 1 Screenshot 20
    3. Then share the form's URL through this support ticket.

    Once we hear back from you, we’ll provide more help.

  • Avalos_jose
    Replied on July 8, 2025 at 1:38 PM

    Good afternoon,

    Here is the link to our form:

    https://form.jotform.com/250428098641157

    Thank you,
    Jose

  • Jovito JotForm Support
    Replied on July 8, 2025 at 1:54 PM

    Hi Jose,

    To match your SSN fields on your form before users can submit, we need to add a condition and a Paragraph field that will show the message that they're not matched. Let me show you how:

    1. In Form Builder, click on Add Element then add a Paragraph field to your form.
    2. Click on Pencil icon to add the text.
    3. Then, click on Gear icon then go to Advanced tab and enable the Hide Field option.

    How can I add a confirmation field for the users SSN that checks if it matches the original SSN input, and shows an error if they dont match? Image 1 Screenshot 50 Now, let us setup the condition. Let me walk you through it:

    1. In Form Builder, click on Settings on the orange navigation bar.
    2. Then, click on Conditions on the left panel.
    3. After that, click on Add Condition and select Show/Hide a Field condition.

    How can I add a confirmation field for the users SSN that checks if it matches the original SSN input, and shows an error if they dont match? Image 2 Screenshot 614. Setup the condition below:

    How can I add a confirmation field for the users SSN that checks if it matches the original SSN input, and shows an error if they dont match? Image 3 Screenshot 72Here's what it'll look like:

    How can I add a confirmation field for the users SSN that checks if it matches the original SSN input, and shows an error if they dont match? Image 4 Screenshot 83Give it a try and let us know how it goes.

  • Avalos_jose
    Replied on July 8, 2025 at 2:15 PM

    It worked. Thank you, that's all I needed.