Emailed forms not received

Hello,

As a test, I sent a form to two separate emails. It has been over 1/2 hour and they have not been delivered. Is there something I have not done correctly to set up this function?

Hi Melanie,

Thanks for reaching out to Jotform Support. I checked the email logs and the emails were successfully sent. Check out the screenshots below:

mmuellerborza@aol.commmuellerborza@comcast.netCan you check your spam/trash folder and see how it goes? If found, mark it as not spam. Whitelist Jotform's IP addresses and domains to your email and add noreply@formresponse.com, noreply@jotform.com, noreply@jotmail.com to your contacts list.

Give it a try and let us know if you have any other questions.

Thank you so much. This is very helpful information, but I still have not
received the emails sent to mmuellerborza@comcast.net. They are not in my
spam file. I am concerned, as when we start to send them to our clients we
cannot afford for them not to be delivered in a timely manner.
Thank you for your help.
Kindest Regards,
Melanie Mueller
Paralegal
Mueller Immigration Law, LLC
7312 Dillman Drive
Hudson, OH 44236
412-656-6271
**Can't meet with us in person? Our Firm welcomes Skype Consultations
for Immigration Matters.
**Immigration Reminder: Anyone who is not a U.S. citizen (unless in A or G
status) must report address changes within 10 days or less online at U.S.
Citizenship and Immigration Services - Change of Address
https://egov.uscis.gov/coa/displayCOAInitForm.do
https://egov.uscis.gov/coa/displayCOAInitForm.do or by mail using Form
AR-11. Failure may result in a $200 fine and/or 30 days in jail.
*Attorney Work Product – Attorney Client privilege . This e-mail message
contains privileged confidential information intended only for the use of
the parties to whom it is addressed. If you are not the intended
recipient, you are hereby warned that any disclosure, copying, distribution
or other action taken in reliance upon information contained in this e-mail
is strictly prohibited. If you receive this e-mail in error, please delete
it and promptly notify the sender by return e-mail. All information and
attachments hereto remain the sole property of the Law Office of Mueller
Immigtation Law LLC . *
...

Hi Melanie,

Since the delivery to mmuellerborza@comcast.net still hasn’t gone through despite showing as sent in our logs, it’s possible that the recipient’s email service is filtering or delaying messages behind the scenes, even if they’re not showing up in spam. Can you try re-sending the form to that address and sending it to a different one for testing?

Also, try sending it from a different sender address to further reduce the chance of delivery issues. You can easily set up a custom SMTP to use your email sender as provider. Let me walk you through it:

1. Go to the Settings page while logged in to your Jotform account and click on Add Sender Email in the Sender Emails section.

2. In the window that opens, select Custom and click on the Continue button.

3. Enter your email provider's details, click on Send Test Email to check if it’s set up correctly, and then click on Save.

Then set up the Custom Sender Email in Form Email Alerts. Let me show you how:

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.
2. Select Emails in the menu on the left.
3. Hover your mouse over the Notification Email or Autoresponder Email and click on the Pencil icon to edit it.
4. Select the Advanced tab.
5. Select the Sender Email Dropdown menu and choose your custom sender email.
6. Then, hit the Save button.

Give it a try and let us know if you need any help.

Thank you for your response. The email is cutoff, I cannot see the entire
response.
Thanks
Kindest Regards,
Melanie Mueller
Paralegal
Mueller Immigration Law, LLC
7312 Dillman Drive
Hudson, OH 44236
412-656-6271
**Can't meet with us in person? Our Firm welcomes Skype Consultations
for Immigration Matters.
**Immigration Reminder: Anyone who is not a U.S. citizen (unless in A or G
status) must report address changes within 10 days or less online at U.S.
Citizenship and Immigration Services - Change of Address
https://egov.uscis.gov/coa/displayCOAInitForm.do
https://egov.uscis.gov/coa/displayCOAInitForm.do or by mail using Form
AR-11. Failure may result in a $200 fine and/or 30 days in jail.
*Attorney Work Product – Attorney Client privilege . This e-mail message
contains privileged confidential information intended only for the use of
the parties to whom it is addressed. If you are not the intended
recipient, you are hereby warned that any disclosure, copying, distribution
or other action taken in reliance upon information contained in this e-mail
is strictly prohibited. If you receive this e-mail in error, please delete
it and promptly notify the sender by return e-mail. All information and
attachments hereto remain the sole property of the Law Office of Mueller
Immigtation Law LLC . *
...

Hi Melanie,

To view my whole reply, you need to click on the View This Thread button and make sure that you're signed into your account. Reach out again if you have any other questions.

Hi!
Okay, now I know how to read the email!! Thanks! Up until today all test
emails have worked perfectly. I would send them to both
mmuellerborza@aol.com and mmuellerborza@comcast.net. Can you tell me if any
of your other customers are experiencing the same problem today? If no one
has had any issues, I will need to contact our IT department for assistance.
Thanks
Kindest Regards,
Melanie Mueller
Paralegal
Mueller Immigration Law, LLC
7312 Dillman Drive
Hudson, OH 44236
412-656-6271
**Can't meet with us in person? Our Firm welcomes Skype Consultations
for Immigration Matters.
**Immigration Reminder: Anyone who is not a U.S. citizen (unless in A or G
status) must report address changes within 10 days or less online at U.S.
Citizenship and Immigration Services - Change of Address
https://egov.uscis.gov/coa/displayCOAInitForm.do
https://egov.uscis.gov/coa/displayCOAInitForm.do or by mail using Form
AR-11. Failure may result in a $200 fine and/or 30 days in jail.
*Attorney Work Product – Attorney Client privilege . This e-mail message
contains privileged confidential information intended only for the use of
the parties to whom it is addressed. If you are not the intended
recipient, you are hereby warned that any disclosure, copying, distribution
or other action taken in reliance upon information contained in this e-mail
is strictly prohibited. If you receive this e-mail in error, please delete
it and promptly notify the sender by return e-mail. All information and
attachments hereto remain the sole property of the Law Office of Mueller
Immigtation Law LLC . *
...

Hi Melanie,

Currently, there are no widespread reports of email delivery issues from other Jotform users, which suggests that the problem may be specific to the recipient’s email service or configuration. I checked the email addresses again and confirmed that the email, m***l****o**a@a*l.c*m has been added to the Bounce List. Here's the reason why:

mmuellerborza@aol.com is IN the bounce list  



Reason(s) : bounced (host mx-aol.mail.gm0.yahoodns.net[98.136.96.93] said: 553 5.7.2 [TSS09] All messages from 152.160.205.93 will be permanently deferred; Retrying will NOT succeed. See https://postmaster.yahooinc.com/error-codes (in reply to MAIL FROM command))

I've successfully removed the email from the Bounce List. The user should be able to received an email now. To prevent the email from being added to the Bounce List, I would recommend following the steps below:

1. Check your Spam folder, look for any Jotform emails, and mark them as not spam.
2. Add noreply@jotform.com and noreply@formresponse.com to your email contact list.
3. Contact your email provider to add noreply@jotform.com and noreply@formresponse.com to their whitelist.

Let us know if you have any other questions.