My IP Address has been banned

  • HROHI
    Asked on July 8, 2025 at 6:38 AM

    check the attachment please , this massage shown I try to open the website

    My router IP static 41.38.46.216

    Jotform Thread 28753941 Screenshot
  • Lorevie JotForm Support
    Replied on July 8, 2025 at 6:45 AM

    Hi HROHI,

    Thanks for reaching out to Jotform Support.  Generally, the IP address gets blocked when an account is suspended by our anti-phishing system. This isn't necessarily your account. There may be another user who may have created a Jotform account using the same IP address and created a form violating our Terms of Use.

    I've gone ahead and whitelisted the form owner's IP address. Can you try logging in again? If the same thing happens, can you give us the IP address that's currently banned? You can visit this page to know what your IP address is.

    Keep us updated and let us know how it goes.