Error in enabling forms

  • Fastfive
    Asked on July 8, 2025 at 3:00 AM

    To whom may this regard,

    Hello, this is Hee Kyong Jung, the Business Expansion team manager of Fastfive, a company with 300 employees in Seoul, South Korea. I am sending this message due to a system error.

    A red message, which I have captured in the attached screenshot, keeps appearing at the top of my screen in the Jotform website, and I would appreciate your guidance on how to resolve this issue.

    My account information is as follows:

    ID: fastfive

    PW: ff551223

    Thank you for your attention to this matter. I look forward to your prompt response.

    With best regards,

    Hee Kyong Jung


    Error in enabling forms Image 1 Screenshot 20

  • Cade JotForm Support
    Replied on July 8, 2025 at 3:12 AM

    Hi Hee,

    Thanks for reaching out to Jotform Support. Your form(s) has been temporarily disabled due to the collection of sensitive data. Our top priority is to ensure the security and privacy of all our users. Also, the account owner should receive an email about filling out a questionnaire to verify their organization. Could you confirm if they've already submitted the questionnaire so we can make a follow-up? If you are the account owner, follow the steps in your email. After our team has verified this, we will enable the form(s), and you should be able to continue it.

    Once we hear back from you, we'll be able to help you with this.