Not receiving Notification email with PDF Attachment

We are having issues where our predetermined email addresses to receive a PDF copy of the completed jotform are not arriving.

examples of completed jotforms that should have been emailed to

eg Primary adviser is not receiving the email from

https://form.jotform.com/251480985061864

https://www.jotform.com/inbox/251480985061864/6273089601344521367

reviewteam@insightadvice.com.au is intermittently not receiving the email from

https://form.jotform.com/251527767749877

two examples

https://www.jotform.com/inbox/251527767749877/6273315181344576955

https://www.jotform.com/inbox/251527767749877/6273141761342871070

We have already explored the email server and there is no cyber filter that is disrupting the incoming mail at that level.

Please confirm if there are any other trouble shooting options that we can look at to confirm distribution of completed forms

Hi Insight,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

Regarding the issue with predetermined email addresses not receiving PDF copies of completed forms, here are some troubleshooting steps you can try:

• Verify Email Recipients: Ensure the email addresses are correctly entered in the notification settings.
• Check Spam/Junk Folder: Sometimes emails may land there; mark them as not spam.
• Check Bounce List: Confirm your emails are not on Jotform's bounce list in Account Settings.
• Whitelist Jotform: Add Jotform's email addresses (noreply@jotform.com, noreply@formresponse.com) and IP addresses to your email whitelist.
• Review Sender Email Setup: In your form's email settings, verify the sender name, reply-to email, and sender email are properly configured.
• Test Email Delivery: Submit a test entry and check email logs in your Account History for delivery status and details.

If you continue to experience issues, consider setting up SMTP with your mail server for improved deliverability.

Give it a try and let us know how it goes.

Hi there,

Thanks for reaching out to Jotform Enterprise Support. I cloned and tested both forms that you provided, and I was able to receive the Autoresponder email from this form and the Notification email from this form.

• Autoresponder email with a PDF attachment

• Notification from this form with a PDF Attachment

Usually, if we remove the Notification Email and then add it back, that solves the issue. Let me show you how to do that: 

1. In Form Builder, in the orange navigation bar at the top of the page, click on Settings.

2. In the menu on the left side of the page, click on Emails.

3. On the right side of the Notification field, click on the Trash Can icon, and delete the existing Notification Email.

Now that we've removed the old Notification Email, we'll just add a new one. Let's do it: 

1. While you're still under the Emails tab on the left side of the page in Form Builder, click on Add Email.

2. Next, select Notification Email.

3. Click on the Recipients tab and enter your email address in the Recipient Email field.

4. Under the Advanced tab, toggle PDF Attachment to the On position and choose the PDF file you created.

6. Now, scroll down the page and click on Save.

Give it a try and let us know if you need any help.