Dateispeicher voll, obwohl ich das Formular nicht mehr nutze

Guten Tag,

es kam bei mir die Meldung, dass der Dateispeicher voll ist. Ich habe zwei Projekte: Eines davon habe ich wieder geschlossen und den Posteingang geleert, das andere ist sehr sporadisch in Nutzung und verbraucht meiner Meinung nach keinen Speicher. Wo kann ich genau einsehen, welches Projekt noch Daten braucht und wie könnte ich das beheben?

Freundliche Grüsse

Anna Meyer

Hello Anna,

Thank you for reaching out to Jotform Support. Our German Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in German, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I have recalculated your limits, so your storage limit is now showing 0.00 B is used from 100.00 MB. In the future, you can always clear your form cache after deleting, so this refreshes your account as well. Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Workspace page, click on your Avatar/Profile Image icon.

2. In the dropdown menu, click on Settings.

3. In the Settings menu, click on Clear Cache. And that's it, you're done.

That's it. Let us know if you have any other questions.