Forms not transferring across to onedrive

  • oshckuluin
    Asked on June 26, 2025 at 3:47 AM

    Our files have stopped transferring to onedrive once they have been submitted . When i looked into it further I found this image, Could you please tForms not transferring across to onedrive Image 1 Screenshot 20ell me how to rectify it?

  • John
    Replied on June 26, 2025 at 4:12 AM

    Hi oshckuluin,

    This type of error typically indicates an issue with the connection between Jotform and your OneDrive account. To resolve this authentication problem, please try the following steps:

    1. Re-authenticate your OneDrive integration: Go to your form's Settings > Integrations > OneDrive, then disconnect the current integration and reconnect it by signing in to your OneDrive account again. This refreshes the authentication token.
    2. Check your OneDrive account permissions: Ensure that Jotform has the necessary permissions to access and write files to your OneDrive folders.
    3. Verify your OneDrive account status: Make sure your OneDrive account is active and not restricted or suspended.
    4. Clear any cached credentials: Sometimes cached login credentials can cause issues. Logging out of OneDrive on your browser and clearing cache might help.
    5. Try a different browser or incognito mode: This can help rule out browser-related issues affecting authentication.
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