Account Suspended

  • Oliver
    Asked on June 26, 2025 at 1:50 AM

    i did a lot of forms but my account does not show this. Can you reactivate it please

    Oliver

  • Nicole JotForm Support
    Replied on June 26, 2025 at 2:33 AM

    Hi Oliver,

    Thanks for reaching out to Jotform Support. It looks like your account is suspended due to a dispute charge. I escalated this issue to the relevant team.

    As soon as we hear back from them, we’ll update you here on this thread.

  • Billy JotForm Support
    Replied on June 26, 2025 at 6:49 AM

    Hello Oliver,

    Thanks for patiently waiting. Your account was suspended because your last invoice with Jotform was disputed. Since the dispute has been resolved in your favor, we've reactivated the account.

    You may now log back in and upgrade again if necessary; however, please note that if any of your future payments get disputed, Jotform may no longer consider reactivating the account.

    Let us know if you need further assistance.

  • Oliver Loichinger
    Replied on June 26, 2025 at 8:06 AM

    Thanks for answering Billy so if you have a any Voucher just let me know so I can upgrade my account even before Black Friday actions i usually take your service if there is special offers because I'm a very small company and have to take care about the money very much so I would preciate if you can give me a really good discount for my next order regards Oliver

  • Joeni JotForm Support
    Replied on June 26, 2025 at 8:32 AM

    Hi Oliver,

    Currently, Jotform does not offer any specific vouchers or discount codes for account upgrades. That said, we also do not have special promotions running at this time, including events like Black Friday, which you mentioned you typically take advantage of.

    Upgrading your account increases your submission, storage, and payment limits helpful for managing your forms more efficiently. You can choose between monthly or yearly plans, and the upgrade process is simple and user-friendly.

    If you'd like to upgrade now, you can visit our Features and Pricing page to review the available plans and select the one that best fits your needs and budget. Although we don’t have a voucher available at the moment, keeping an eye out for seasonal promotions like Black Friday is a great way to catch future discounts.

    Let us know if you have any other questions.

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