Pagamento da rimborsare

non ho avuto conferma dal cliente, quindi il pagamento andrebbe rimborsato e annullato il servizio, che verrà acquistato se e solo se il cliente mi conferma di continuare. grazie

inoltre se fosse stato da fare c'è lo sconto attivo quindi mi avete comunque addebitato di +, ma non ho intenzione di rinnovare. grazie

Hi MTC2025,

Thanks for reaching out to Jotform Support. Our Italian Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Italian, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I've gone ahead and reached out to our relevant team about this. We'll get back to you as soon as we get an update from them.

Thanks for your patience, we appreciate it.

Hi MTC2025,

I just heard back from our relevant team. The PayPal dispute is still being process, when resolved then PayPal will process the refund. You can also check out our Terms of Use, to clarify the auto-renewal process and terms.

Let us know if you have any other questions.