La liste déroulante revient à "Veuillez sélectionner"

  • melaniepaysant
    Demandé le 25 juin 2025 à 09:13

    Bonjour,

    J'ai un souci avec une liste déroulante, mon choix ne reste pas, ça me remet tout le temps "Veuillez sélectionner".

    Je ne comprends pas pourquoi.

    La liste déroulante revient à Veuillez sélectionner Image 1 Screenshot 20

  • Eliza Jotform Support
    Répondu le 25 juin 2025 à 10:02

    Hi Christophe,

    Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

    Now, coming back to your question, when I cloned and tested your form, the same thing happened for me. After investigating it a bit, I noticed that there are conditions that are currently set up on your form that would pass values to the Dropdown field, specifically conditions numbers 5 to 12. Check out the screencast below:

    La liste déroulante revient à Veuillez sélectionner Image 1 Screenshot 40 Correct me if I'm wrong, but I think you are supposed to pass the results to the Short Text field labeled as Famille ADCI, and not the Dropdown field labeled as Famille. To fix this, you just need to correct those conditions. Let's do it:

    1. In Form Builder, click on Settings in the orange navigation bar at the top part of the page, and go to Conditions.
    2. Hover your mouse over conditions #5, and click on the Pencil icon to edit it.
    3. Change 4. Famille to 14. Famille ADCI, and click on Save at the bottom.
    4. Do the same for conditions 6 to 12.

    La liste déroulante revient à Veuillez sélectionner Image 2 Screenshot 51
    Check out the screencast below to see my results:

    La liste déroulante revient à Veuillez sélectionner Image 3 Screenshot 62
    Give it a try and let us know if you need any other help.

  • melaniepaysant
    Répondu le 25 juin 2025 à 10:16

    AH oui, merci, je n'avais pas vu mon erreur

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