Error When Changing Payment Details

Hi team

Im trying to update the payment details on this account and keep getting this error

https://www.paypal.com/myaccount/autopay/flow/error?type=dataRetrieval

Hi Rally,

Thanks for reaching out to Jotform Support. You can easily update your credit card information in just a few steps. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Go to Billing in the menu on the left, and click on the Manage Payment Methods button.

3. In the window that opens, click on Add New Payment Method.

4. Then, enter your credit card details, select the Set As Primary option and click on Add New Payment Method.

Your payment method is now updated. The most recent one will appear as Primary, while the previous one will be saved as a Backup Payment Method. Check the screenshot below to see how it should look:

You can also check out the How to Change and Manage Account Payment Methods guide for detailed information.

Let us know if you need any more help.

thank you.

when i go manage billing, it opens a new paypal page and gives me an error

Hi Rally,

To assist you better, could you share a screenshot of the exact error message you see when you are redirected to the PayPal error page? This will help us perform a more in-depth investigation and work on finding a solution for you.

Looking forward to your response.

see att

Hi Rally,

I have forwarded your concern to the relevant team. We will get back to you as soon as we have an update.

Thanks for your patience, we appreciate it.

Hi Rally,

In order to change the payment method, the current subscription needs to be canceled, but it is active until October 18, 2025, and cannot be modified until then. If you'd like, we can downgrade your account now (note that no refund will be issued for the remaining time), and you can upgrade again using your new PayPal account.

Alternatively, we can cancel the subscription so it ends on October 18, and you’ll be able to resubscribe with the new PayPal account after that. You can also cancel the subscription on your end. Here's how:

1. On your My Workspace page, click on your Avatar/Profile Image on the top-right side of the page, and then click on Settings.

2. Under the Billing tab on the left, and beside the My Plan section, click on Change Plan.

3. Now, click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you’ll see a pop-up window with extra information about the downgrade. Just follow the instructions to continue canceling your plan.

Let us know if you need any more help.

Hi team
Can we downgrade now and reset payment details
Daren
...

Hi Rally,

I've gone ahead and reached out to our relevant team about this. We’ll get back to you as soon as we get an update from them.

Hi Rally,

Your account has been downgraded to the Starter plan. You may upgrade your account again and update your payment details on the pricing page. Upgrading your account is easy. Let me show you how:

1. Log in to your Jotform account, go to the Pricing page, and click on Upgrade under the subscription plan you want.

2. In the Choose Your Payment Schedule section, select Yearly or Monthly.

3. Then, enter your billing details in the Billing details section.

4. In the Choose your Payment Method section, select Credit/Debit Card or PayPal.

5. If you choose Credit/Debit Card, you can enter your Credit/Debit Card information below the Credit/Debit Card option.

6. Next, in the top-right corner of the page, in the Summary section, tick the box next to I’ve read and agree to the Terms of Service, and click on Pay.

But, if you select PayPal as the payment, a PayPal Payment window will open, where you can log in and complete your payment after clicking on the Pay with PayPal button. Check out this screenshot below:

After the subscription is successfully paid, the features and limits for the chosen subscription plan will be applied to your account right away.

Reach out again if you have any other questions.