No logro tener acceso a mi cuenta

Hola,

Mi nombre es Arlette Venegas y tengo problemas para iniciar sesión en mi cuenta con el correo arlette.venegas@genbbqoffice.com.

El problema es que el autenticador de dos factores me niega el acceso, aunque he intentado varias veces con diferentes aplicaciones de autenticador y también he eliminado y vuelto a agregar la app sin éxito.

Necesito ayuda para poder acceder nuevamente a mi cuenta.

Hi Arlette,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that you're trying to access your account but are unable to do so due to the two-factor authentication. To ensure the security of our users, we've recently updated our account recovery process. In this case, you'll need to complete the form provided in this guide to request access or update your account credentials.

Feel free to reach out again if you have any questions or if we can help you in any other way.

I am trying to fill out the form you sent me but I am only an employee, the main account is for the company where I work Gen BBQ Korean and I don't have all the payment information or details you are requesting.

Hi Arlette,

It seems that you’ve created a ticket for our Regular Jotform Support, but because you have an Enterprise account, we have a dedicated Enterprise Support Team to help you. I’ve gone ahead and contacted the Enterprise Support Team about this, and they should be reaching out to you shortly to help you.

Let us know if you need any other help.

Hello, I contacted my company and managed to log in to my account with the code list, thank you for your attention.