Geolocation widget: Showing an error message

  • ricohmxadmin
    Asked on June 18, 2025 at 11:08 AM

    Would you be so kind to help me to check on an error that comes from Google Maps' geolocation please? This error is not allowing to proceed with the rest of the form and is giving us a lot of problems.

    Thank you so much.

    Jotform Thread 28095361 Screenshot
  • John JotForm Support
    Replied on June 18, 2025 at 12:10 PM

    Hi Melida,

    Thanks for reaching out to Jotform Support. When I checked your form, I can see that you have not entered a Google Maps API Key. Can you try adding a valid Google Maps API key and see how it goes? Using your own API key is important because the default key has usage limits that can cause errors. Let me show you how:

    1. In Form Builder, click on the Geolocation widget.
    2. Select the Wand icon beside it to open the Widget Settings.
    3. Scroll down and under the Google Maps API Key section, enter your valid Google Maps API key.
    4. Click on the Update button on the bottom-right side of the page.

    Geolocation widget: Showing an error message Image 1 Screenshot 20

    You can obtain a Google Maps API Key by following the instructions provided by Google here. This should resolve the issue. Also, ensure the API key allows requests from Jotform domains by setting proper HTTP referrer restrictions in your Google Cloud Console.

    Give it a try and let us know how it goes.

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