My account isn't updating once I receive new submissions

  • Conrad_Wash
    Asked on June 14, 2025 at 4:24 PM

    I an adding new forms and my billing submission is not updating my account with new forms. I have attached a screen shot of what it sends me . Please assist

    Jotform Thread 27961391 Screenshot
  • Eduardo JotForm Support
    Replied on June 14, 2025 at 8:38 PM

    Hi Conrad,

    Thanks for reaching out to Jotform Support. I see that you're reaching out to us with the Jotform account under the email address conrad@recoveryworksllc.com and this account doesn't have any forms associated with it, this may be the reason you're not receiving any other email from the form. Can you share with us the Form URL of the form you're experiencing this issue?

    After we hear back from you, we’ll have a better idea of what’s going on and how to help.

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