Reset email is not received

Am actually having the same problem with nubia jones

thank you so much if I can get ur reply fast

Hi SunmiSola,

Thanks for reaching out to Jotform Support. I checked any account associated with the email address, but found none. Can you confirm if this is the email address registered to your Jotform account? I also checked our bounce list, but it is not there as well.

Can you share with us the correct email address or username of the account you're trying to access so we can check it on our end? We'll be happy to check what seems to be the issue of the account and let you know on how to resolve it.

Once we hear back from you, we'll be able to help you with this.