Email confirmation not showing all rows

  • Milley_Awards
    Asked on June 14, 2025 at 2:19 PM

    Hi - I have an email confirmation set up to respond to my guests, but the email I receive is missing these fields
    Comp tix value w/donation -${compTicketsValue}
    Number of comp tickets{numberOf}

    Images attached - can you point me in the right direction?

    Jotform Thread 27960051 Screenshot
  • Reymae JotForm Support
    Replied on June 14, 2025 at 5:27 PM

    Hi Milley_Awards,

    Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:

    1. Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Settings.
    2. Under Form Settings, click the Show More Options button.
    3. Scroll to Clear Hidden Field Values section and set it to Don't Clear. That's it.

    Email confirmation not showing all rows Image 1 Screenshot 30 Doing this, hidden fields like Comp tickets value $ will retain their data. Take a look at the screenshot below to see my results:Email confirmation not showing all rows Image 2 Screenshot 41Give it a try and reach out again if you have any other questions.

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