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Milley_AwardsAsked on June 14, 2025 at 2:19 PM
Hi - I have an email confirmation set up to respond to my guests, but the email I receive is missing these fields
Comp tix value w/donation -${compTicketsValue}
Number of comp tickets{numberOf}
Images attached - can you point me in the right direction? -
Reymae JotForm SupportReplied on June 14, 2025 at 5:27 PM
Hi Milley_Awards,
Thanks for reaching out to Jotform Support. When I cloned and tested your form, the same thing happened for me. After investigating it a bit, I found a solution. It's really easy to fix. Let me show you how:
- Open your form in Form Builder, and in the orange navigation bar at the top of the screen, click on Settings.
- Under Form Settings, click the Show More Options button.
- Scroll to Clear Hidden Field Values section and set it to Don't Clear. That's it.
Give it a try and reach out again if you have any other questions.
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