Stripe Integration: Unable to switch to Live mode

  • jpaplaza434
    Asked on June 14, 2025 at 10:36 AM

    For the form: Art / Craft Fair Vendor registration the stipe integration is in test mode. I am having trouble brining it to Live mode.


    Stripe Integration: Unable to switch to Live mode Image 1 Screenshot 20


    Please help


    Thank you

  • Chris_L JotForm Support
    Replied on June 14, 2025 at 11:25 AM

    Hi jpaplaza434,

    Thanks for reaching out to Jotform Support. You will need to create a different connection and select Live Mode. Let me show you how:

    1. In Form Builder, select the Product List and click on the Payment Properties icon.
    2. Click on the Plug icon, then select Live Move.
      Stripe Integration: Unable to switch to Live mode Image 1 Screenshot 30
    3. Enter the Connection Name, then click on Connect with Stripe. At this step, you will need to authenticate your Stripe account.
    4. Finally, click on Save at the bottom of the page, and you’re done.
      Stripe Integration: Unable to switch to Live mode Image 2 Screenshot 41

    Give it a try and let us know how it goes.

Your Reply