Submit button is missing when editing the submission.

  • dbts
    Asked on June 14, 2025 at 3:35 AM

    Hello,

    I enabled save button in this form, but it didn't show up. Please help. Thanks!

    https://www.jotform.com/build/241302786807459/settings/emails

    Jotform Thread 27953491 Screenshot
  • Jeric JotForm Support
    Replied on June 14, 2025 at 7:39 AM

    Hi dbts,

    Thanks for reaching out to Jotform Support. The save button is showing up from my end as shown below:


    Submit button is missing when editing the submission Screenshot 20

    I cleared your form caches to refresh your form. Can you try again? If the issue persists, let us know.

    Reach out again if you need any other help.

  • dbts
    Replied on June 14, 2025 at 8:04 AM

    Hello,

    It was just as before. When we click the edit submission link, the save button showed up less than a second the went missing. I've cleared my cache. This is the recording of how it look from my end. https://drive.google.com/file/d/10FBE8DQ2PIK0XFu-MT4GkehtdbbQGGDD/view?usp=sharing

  • Manilene JotForm Support
    Replied on June 14, 2025 at 10:39 AM

    Hi dbts,

    I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

    Submit button is missing when editing the submission Screenshot 20 Try clearing your browser's cache and cookies again to ensure no outdated data is causing the issue. Additionally, test the form in a different browser or use incognito/private mode to check if the problem persists this can help determine if it's browser-related. If you run into the same issue again, let us know, and we'll do some more testing to see what's going on.

    Keep us updated and let us know if you need any more help.

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