Unable to view images on Email

have a text when i open the picture: i dont have access or not authorized to open please change account.

Hi Roberto,

I checked your account and saw that the Require log-in to view uploaded files setting is turned on. That means you’ll need to be logged in to view or download any images from the email.

To stop our system from asking you to login to see/download your submission attachments, you just need to disable the requirement to Login to View Uploaded Files. It's easy to do. Let me walk you through it:

1. Login to your Jotform account on your Desktop (it's not available yet on the Mobile App).

2. Click on your Avatar/Profile picture on the right side of the screen, and click on it.

3. In the dropdown, click on Settings, or click on this link to go directly to your Settings page.

4. Now, go to the Security tab and uncheck the box next to Require Login to View Uploaded Files under the Privacy section.

Give it a try and let us know if you need any other help.

thanks i ready did it

Hi Roberto,

To avoid confusion, I moved your other question to a new thread and helped you with that here.

Let us know if there’s anything else we can help you with.