Reembolso de dinero

En la página de Pricing dice que yo puedo ocultar la marca de Jotform. Luego que instalé todo, que perdimos tiempo configurando todo y creando la nueva página de chat en nuestro sistema, ahora me entero que no puedo ocultar la marca de Jotform ya que aparece por defecto en el chat de soporte.

La páginia de princing miente, NO SE PUEDE ocultar la marca de Jotform, no deberían mentir así y hacerme perder tiempo.

Quiero la devolución total del dinero.

Hi Fabricio,

Thanks for reaching out to Jotform Support. Our Spanish Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in Spanish, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I understand that you want a refund due to the issue with Jotform branding still appearing in the support chat, despite what’s shown on the pricing page.

To look into this thoroughly, could you send a screenshot showing where the branding appears in the chat support you created? This will allow us to verify the issue and determine whether it's related to configuration or a platform limitation. Let me show you how to post a screenshot to our Help Center:

1. On the Help Center page, scroll down to the Your Answer section and click on the Image icon.

2. Drag and drop your image into the Upload box, or click on it and select your file.

3. Then, click on the Add button in the bottom-right corner of the window.

4. To resize it, click on your screenshot and then click on one of the boxes in the corners, and drag it inward.

5. Once you're finished, click on the Post Answer button at the bottom right of the Your Answer section.

That's it. Once we hear back from you, we'll be able to help you with this.

Attached.

Why would I send all my customers to create a Jotform account to see their chat history? That's a HUGE flaw for me. It's a terrible mistake driven by your marketing people, who only want more accounts but forget to put themselves into my customers' experience.

Please, proceed with my refund.

Thanks

Hi Fabricio,

If you would like to allow users to view their previous conversations, I'm afraid this is the normal behavior, they will need to log in to their Jotform account to pull out their own history. To request a refund for your latest invoice, just fill out our Refund Request form. And our relevant team will email you once they've had a chance to look into it.

In the meantime, let us know if you have any other questions.