Sign Document Fails to Load After Share

Hi!

This form: https://www.jotform.com/sign/242385814376060/send will not load when I hit share.

Same happens for the recipient. It just shows the loading clipboard gif.

Please help!

Hi Rebecca,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

It seems the form link is not loading and just shows a loading clipboard gif when you try to share it. This issue can sometimes happen if the form URL is not copied or shared correctly.

Let me help you with that:

1. Go to your form in Form Builder.
2. Click on the Publish tab at the top.
3. Under the Share With Link section, click Copy Link to get the correct form URL.
4. Share this copied link with your recipients.

If you are sharing a collaboration link, make sure it is still valid and not expired. You can generate a new collaboration link if needed.

Give it a try and let us know how it goes.

I've done this.

The form "Share" option will not load

Hi Rebecca,

If the Share option itself won't load, it might be a temporary issue with the Form Builder interface. Please try these steps:

1. Clear your browser cache and cookies.
2. Try accessing the form and Share option in a different browser or incognito mode.
3. Ensure your browser is updated to the latest version.

If the problem persists, it could be related to your account or form settings. Please check if you have any browser extensions that might block scripts or content on Jotform.

Give these a try and see if the Share option loads properly.

I have tried this and it also isn't loading for a client, so the browser cache is not the problem.

Hi Rebecca,

Since the Share option isn't loading for both you and your client, and browser cache isn't the issue, it might be related to your account or form settings. Please check if any browser extensions are blocking Jotform scripts or content. Also, try clearing your form caches from your Account Settings:

1. Go to your Profile Picture on the top-right in My Workspace.
2. Select Settings to open Account Settings.
3. Click Clear Cache under the Form Caches section.

Try again after clearing caches. If the issue continues, it may require further investigation on our side.

Please give me a real person.

Cache cleared.

Different browser.

Still not working.

Hi Rebecca,

One of our Support Team members will take it from here to follow up shortly.

Hi Rebecca,

Thanks for reaching out to Jotform Support. Can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Thanks for the response, Jason. The form is now loading.

Hopefully, it will load for my clients as well.