How to use promo codes with Stripe?

  • Matthew_Barr
    Asked on June 9, 2025 at 10:24 AM

    How do I allow users to enter a promo code? I see no field to enter promo codes...


    Thanks in advance!

  • Podo: Support AI Agent
    Replied on June 9, 2025 at 10:25 AM

    Hi Matthew,

    Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

    To allow users to enter promo codes with Stripe in your Jotform payment form, you need to enable the option to fetch coupons from your Stripe account. Here's how to do it:

    1. Click the Stripe payment element in your form builder.
    2. Open Payment Settings by clicking the wand icon on the Stripe payment element.
    3. Click the gear/cog wheel icon at the top of the Payment Settings window.
    4. Expand Additional Gateway Settings.
    5. Toggle "Fetch Coupons from Stripe Account" to Yes.
    6. Toggle "Show Fetched Coupons from Stripe Account" to Yes.
    7. Click Continue to fetch the coupon codes from your Stripe account. This will add the "Enter Coupon" box to your form automatically.

    You can then preview your form to test the promo code functionality.

    Give it a try and let us know how it goes.

  • Matthew_Barr
    Replied on June 9, 2025 at 10:29 AM

    I do not see "Additional Gateway Settings"

    How to use promo codes with Stripe? Image 1 Screenshot 20

  • Ronald JotForm Support
    Replied on June 9, 2025 at 11:30 AM

    Hi Matthew,

    Thanks for reaching out to Jotform Support. It's easy to add coupons for your products using the Coupons feature in Form Builder. Let me show you how to set that up:

    1. Open your form in Form Builder and click on the Product List field.

    2. Then, click on the Shopping Cart icon on the right side of the field.

    3. In the menu on the left, click on the Coupons tab, and then click on Create Coupon.

    4. Enter a Coupon Code and choose a Coupon Limit and set the amount or date to arrange the coupon's expiration.

    How to use promo codes with Stripe? Image 1 Screenshot 50

    5. In the next section, select a Discount Type and enter the Rate or Amount you want to use.

    6. In the Apply Discount To section, select the Product option to apply your coupon to your selected products.

    7. Then, in the Discounted Products section, select the products you want a discount for.

    8. Now, just click on Save and that's it. You're done.

    How to use promo codes with Stripe? Image 2 Screenshot 61 You can also apply a discount directly to the Subtotal or only Shipping. Let me show you how to do that: 

    1. In the Apply Discount To section, select Shipping or Subtotal.

    2. In the next section, enter a Minimum Subtotal Amount

    How to use promo codes with Stripe? Image 3 Screenshot 72 Now, your customers can use your coupons to get a discount when they buy your products. Check out the screencast to see how it'll work:

    How to use promo codes with Stripe? Image 4 Screenshot 83 Give it a try and let us know how it goes.

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