Jotform Mobile Forms app: Getting response code 401 when accessing assigned form

I cannot fill out forms that have been assigned to me. I get the code above when trying to fill out any form. This problem began as soon as I updated the app.

Hi Peter,

Thanks for reaching out to Jotform Support. I'm an AI assistant. I'll do my best to help you until someone from the support team is available.

The 401 response code usually indicates an authorization issue. Since this started after updating the app, it might be related to authentication or permission settings. I recommend clearing your form cache first, as this can resolve many issues related to app updates.

Here’s how to clear your form cache:

1. Go to your My Workspace page and click on your Profile Picture/Avatar at the top-right.
2. Select Settings to open your Account Settings page.
3. Click Clear Cache in the Form Caches section on the right side.

If the problem persists after clearing the cache, please check your app login credentials or permissions for assigned forms.

Give it a try and let us know how it goes.

im on a mobile device

Hi Peter,

Since you're on a mobile device, try logging out and back into the app to refresh your session. Also, ensure the app is fully updated to the latest version.

If the issue continues, reinstalling the app might help resolve any update-related glitches.

Hi Peter,

Thanks for reaching out to Jotform Support. A 401 error usually means unauthorized access, meaning you might not have the correct permissions to view or submit the form. If the form was assigned to you, check if the owner has granted the right access level for you to fill out and submit the form. You can also share with us the Form URL so we can look into it.

Once we hear back from you, we'll be able to move forward with the solution.

Al users are having the same problem and all are assigned to the form, so they have permissions

Hi Peter,

Could you send us the Form URL that what assigned to you so we can look into it?

Once we hear back from you, we'll be able to move forward with the solution.

https://www.jotform.com/build/212157458326154

Hi Peter,

The 401 error indicates an authorization issue, which can sometimes be caused by app session or authentication problems, especially after an update. Here’s what you can do to troubleshoot this on your mobile device:

1. Log out and log back into the Jotform Mobile Forms app to refresh your session and authentication tokens.
2. Ensure the app is updated to the latest version available in your device’s app store.
3. Uninstall and reinstall the app to clear any corrupted files or cache that may have resulted from the update.
4. Verify that the form is active and has not been disabled or deleted by the form owner.
5. Confirm that app users are logging in with the correct Jotform account credentials associated with their assigned forms.

If your organization uses Single Sign-On (SSO) or company domain restrictions for app access, ensure those settings are properly configured and users are authenticated accordingly.

Give it a try and let us know how it goes.

1. Done multiple times with multiple devices.
2. All devices are on 2.12.2
3. Done multiple times with multiple devices.
4. Verified.
5. Confirmed

SSO is not being used. Company domain restrictions for app access are not enabled.

We have discovered that the forms seem to time out after a period of time when using the app. Our forms are marked private but for testing purposes, I made one public and the problem went away. We would like to keep them private. We are not experiencing this problem on the browser. This problem began when the app was updated.

Hi Peter,

I cloned your form and assigned it to my other Jotform account, but I was able to open it from the Assigned Forms folder of my Jotform Mobile Forms app. I'm also using the version 2.12.2. Check out my screencast below:

Can you try to delete the app from your mobile device and re-install it?

Keep us updated and let us know how it goes.

That's odd. we are constantly receiving the error code after a short period of time. I just deleted it and re-installed it. it worked and then eventually after opening and closing different *Private* forms the app eventually displayed the error code 401 and will no longer allow us to open and fill out the form.

Hi Peter,

Since the issue keeps on occurring on your end, but not on our end, this might be an isolated issue. Can you send us a screen recording on how you encounter the issue so we can give this as evidence once we need to escalate this to the relevant team? You can upload the video in Google Drive and send the video link here then make sure that we can access it.

Once we hear back from you, we'll be able to help you with this.

I am having the same exact problem, already unistall and install.

Log in, log out.
It works temporarily and again, same error in the app.
If i use the web browser I dont have any problems.

Hi Peter,

Can you try using a different mobile device to see if you can access the assigned forms using the Jotform mobile app?

After we hear back from you, we’ll have a better idea of what’s going on and how to help.

Hello lance0,

I answered your other question on a new thread. You can go ahead and check that out here.

Reach out again if you have any other questions.