Submission Limit Not Updating After Deletion

Greetings 

I have deleted a great number of submissions but my total submission have not changed. 

I need support to understand for better decision making . 

Thank you

Hi Murielle,

Thanks for reaching out to Jotform Support. When you delete submissions, they are moved to the Trash folder and are not immediately removed from your submission limits. To fully clear them and free up your submission storage, you’ll need to permanently delete them from the Trash. You can easily delete your trashed submissions in Jotform Tables. Let me show you how:

1. In Jotform Tables, click on the Three Dots icon next to your form title in the tabs.
2. In the dropdown menu, click on Trashed Entries to open the Trash menu.
3. Then, in the Trash menu on the right, click on the Checkboxes to select the submissions you want to purge. To select all, click on the Select All button.
4. Now, click on Delete Forever, and in the warning window, click on the Delete button to confirm.

To avoid permanently losing submission data, it’s recommended to Download Form Submissions as Excel, CSV, or PDF. Purging deleted submissions will free up your Submission Storage and Upload Space but won’t affect other limits. You can also check out our guide about Account Usage and Limits for more information.

Give it a try and let us know if you need any help.