Erreur de dépassement de quota du formulaire

Bonjour,

J'ai supprimé toutes mes soumissions afin de libérer du stockage. Cependant, mes formulaires sont toujours bloqués :(

Est-ce normal ? J'ai aussi fait "Vider le cache" dans les paramètres

Hi mobilite

Thanks for reaching out to Jotform Support. Our French Support agents are busy helping other Jotform users right now, so I'll try to help you in English using Google Translate, but you can reply in whichever language you feel comfortable using. Or, if you'd rather have support in French, let us know and we can have them do that. But, it might take a while until they're available again.

Now, coming back to your question, I checked your account and you're not over the limit right now. Your upload space is 35.50 MB / 100.00 MB. I've manually cleared your form cache from our end, and your form should be working fine.

Although Clearing Your Form Caches isn't done automatically, it's easy to do it manually. Let me show you how:

1. On your My Forms page, click on your Avatar/Profile Image icon.

2. In the window that opens, click on Settings.

3. In the Settings menu, scroll down to the bottom and click on Clear Cache. And that's it, you're done.

Let us know if you have any other questions.

Thanks for ur support Danilo ! It works :)