Reset Password: Link is not loading

  • Evelyn Lutz
    Asked on May 14, 2025 at 2:02 PM

    Hello! I have been trying to reset my password but the link that is sent to my email just sends me to a blank page on Jotform. I have tried waiting on the page for 10+ mins. and nothing changes. I also tried refreshing the page and still nothing works. I've had the link sent to me multiple times and it still doesn't work. 

  • Christian Ice JotForm Support
    Replied on May 14, 2025 at 2:07 PM

    Hi Evelyn,

    Thanks for reaching out to Jotform Support. We have an issue about it yesterday, but it should be fixed now. Can you try to clear your browser's cache and request a reset password link again?

    Keep us updated and let us know if you need any more help.

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