I am not receiving a reset password

I have tried all things and it says that a reset email was sent to me but I have never received it

Hi Melinda,

Thanks for reaching out to Jotform Support. I checked the email address you used on this thread, and it appears that it is only associated with a Form User account type. If this is what you're referring to, I can convert it to a regular account so you can reset your password. If not, can you share us the email address on the account you're referring to?

Once we hear back from you, we'll be able to help you with this.