Jotform Customer Service Inquiry

Additionally, we would appreciate an overview of your customer service structure—particularly in terms of response times, availability, and support channels.

Hi Vidya,

Jotform provides a robust and responsive customer service structure designed to support users across all plan levels. Support is primarily offered through a 24/7 contact form and support forum, where users can submit inquiries and receive assistance via email or directly through the forum interface.

Paid users on Bronze, Silver, and Gold plans receive higher priority, with typical response times ranging from 2 to 6 hours, while free users can expect a response within 12 to 24 hours. Live chat is occasionally available to paid users during peak hours on weekdays, offering quicker, real-time help.

For Jotform Enterprise clients, Jotform offers the highest level of support, including SLA-based response times, a dedicated support team, a Customer Success Manager, and priority onboarding assistance. Although phone support is not generally available, Enterprise users may have access to direct communication through their assigned success manager. In addition to these channels, Jotform maintains a comprehensive Help Center with guides, tutorials, and FAQs available 24/7 for self-service support.

Overall, Jotform’s support infrastructure is designed to ensure users receive timely and efficient assistance according to their plan level and needs.

Let us know if you have any other questions.