Autoresponder keeps disappearing

Hi, I'd like to send a customized email after people fill out the form. I go into email settings. Create the auto responder. Customize it. Send a test. Save. But when I refresh or logout it reverts back to default mode which is no customized text and a full copy of their form answers.

Ive tried signing out and back in. I've deleted and started over 10 times. It still keeps erasing my changes and going back to default.

Hi Nicole,

Thanks for reaching out to Jotform Support. I understand that you've created an Autoresponder email but it disappeared after refreshing your page. Although this doesn't usually happen, I cloned your form and tested it to see if I could replicate the issue, but everything was working properly. Check out the screencast below to see my results:

I cleared your form's cache which should help. Can you try it again using a different browser and see how it goes? If you run into the same issue again, can you share with us a screen recording of what’s happening so we can try to replicate it on our end? You can share the video recording on any public sharing platform like Google Drive or Dropbox, or you can simply use Loom to record the video and share the video link with us.

Keep us updated and let us know how it goes.