AI Agent: Thumbnail is showing incorrect logo

To Whom It May Concern,

I am writing to bring to your attention an issue with the branding on the link I share through my Job Form account. Previously, the link displayed an image of our mascot, which aligned with our branding. However, I have noticed that the image has been replaced with a default image that reads "Jot Form AI agents," along with my name, MJ Evans, and the link to agent.jobform.com.

As a subscriber with a paid account, I understand that your team is doing marketing; however, I believe it’s important for us to maintain the ability to fully customize and brand our shared links. This feature was previously available, and I would appreciate some clarification on why the image was removed and how I can restore the image I originally selected.

Could you kindly provide instructions on how to upload and display the image I want to use when sharing our link, or let me know if any changes to the platform are preventing this?

I look forward to your prompt response and assistance in resolving this matter.

Hi marketingservices346,

Thanks for reaching out to Jotform Support. I will need more time to look into this, I will get back to you with an update.

In the meantime, let us know if you have any other questions.

Hi marketingservices346,

I tested your AI Agent and had the same issue, so I created a ticket and escalated this to our Developers. Although we don't know exactly when it'll be fixed, we’ll circle back to this thread when we have an update.

Thanks for your patience and understanding, we appreciate it.