Cancelling subscription

Hi there,

We are looking to go back to a free account. we only have one form that we use and as a very poor nonprofit, we would like to ensure that we are being as frugal as possible. Please let us know if this is something that can be done! Thanks!

Madison

Hi Madison,

Thanks for reaching out to Jotform Support. Sure, you can Cancel Your Subscription, but you'll have to do it on the Desktop version of Jotform because it's not available yet on the mobile app. Let me show you how:

1. On your My Forms page, hover your mouse over your Profile Image/Avatar icon, and click on it.

2. In the window that opens, click on Settings.

3. Under the Billing tab, click on Change Plan.

4. Click on the Downgrade button to switch to the Starter (Free) Plan.

Then, you'll see a pop-up window with some extra information about the downgrade. Just follow those instructions to continue with canceling your plan.

Let us know if you need any more help.