My account is locked

I cant get into my account

Hi Bria,

Thanks for reaching out to Jotform Support. It's a HIPAA security feature that once you get the password wrong for a few times, your account will get locked. I've reactivated your account and flushed your login attempts. You can now log in again. If you forgot the password, you can reset it. Let me walk you through this:

1. Go to the Jotform Main page and click on Login in the top-right corner of the page.

2. In the window that opens, click on Forgot Password?.

3. Enter your email address, and then click on Send Reset Instructions.

4. You'll receive an email with instructions on how to reset your password. Open the email and click on the Reset Password button.

5. Enter your new password, enter it again to verify it, and then click on Create a New Password.

Your new password is now set. You can now use it to log into your Jotform account. To learn more, you can check out our guide on How to Reset your Jotform Account Password.

Let us know if you have any other questions.