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williamAsked on May 12, 2025 at 8:57 AM
submissions returned from API have encrypted fields via Jotform Encrypted Forms 2.0. how to decrypt?
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Roi JotForm SupportReplied on May 12, 2025 at 10:03 AM
Hi William,
Thanks for reaching out to Jotform Support. You can only decrypt the form submissions as long as you have the access code. Just go to Jotform Table or Jotform Inbox and you'll see a pop-up where you need to put the access code. Here's a sample screenshot:
Please be aware that we don't have access to your encrypted data so if you don't have the access code, your data is considered lost. You can read more about Decrypting Form to Access Submissions.
Let us know if you have any questions.
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Albright_WilliamReplied on May 12, 2025 at 4:47 PM
i'm the same person as OP.
you're showing me screenshot of the Jotform UI. that doesn't help. im asking for a solution for programmatic API access.
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Mahmoud JotForm SupportReplied on May 13, 2025 at 4:20 AM
Hi William,
Unfortunately, it is not possible to decrypt Jotform Encrypted Forms v 2.0 via API. It can only be done via the Jotform form builder, as shown by my colleague above.
Reach out again if there’s anything else we can help you with.
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